Interpersonal Speaking

Interpersonal Speaking

Verbal communication is an essential part of business and when it is executed correctly, good things happen. Here are a few different ideas and styles to remember when speaking to anyone in a business setting.

Because speaking is such an indelible activity, we tend to do it without much thought. But, that casual approach can be a problem in business. Have you ever wished you could make a second, first impression because you said something that was out of character or embarressing? That comment that you didn’t think about before you said, has created an image in someone’s mind that can not be replaced even when you meant something totally different. When it comes to oral communication, your goal should be to take advantage of its positive characteristics while minimizing the dangers.

Speaking can be used as a tool to accomplish your objectives. But, first you must break the habit of talkingspontaneously withougt planning what you’re going to say or how you’re going to say it. You must learn to manage the impression you create by consciously tailoring your remarks and delivery style to suit the situation. Here are some things which will make you an effective communicator:

Remember to become aware of what you are saying.

Apply the same process you use in written communication when you are communicating orally.

Before you speak, think about your purpose, your main idea, and your audience.

Organize your thoughts in a logical way.

Decide on a style that that suits the occasion and then edit your remarks mentally.

As you speak, watch the other person to see wwwhether your message is making the desired impression. If not, revise it and try again.

Remember that various situations call for different speaking styles, just as various writitng assignments call for different writing styles. Here are four different styles that will suit every occasion:

1. Expressive Style is spontaneous, conversational, and uninhibited. Use this when you are expressing your feelings, joking, complaining, or socializing.

For example: "No way am I going to let that nerd force an incentive-pay plan on UPS workers."

2. Directive Style is an authoritative and judgemental style. We use this style to give orders, exert leadership, pass judgement, or state our opinions.

For example: "I want Mike Romig to explain the new pay plan to each manager."

3.Problem-Solving Style is rational, objective, unbiased, and bland. This is the style most commonly used in business dealings. We use it when we are solving problems and conveying routine information.

For example: "Stacy Lee might be able to present the plan more favorably."

4. Meta Style is used to discuss the communication process itself. Meta language enable us to talk about our interactions.

For example: "We seem to be ahving a hard time agreeing on the specifics of the incentive-pay plan."

Following these few helpful tips will increase your communication awareness which will ultimately increase your value as an employee. Nice communicating with you!